LearningBOX, Inc. recently conducted a survey of training personnel regarding "education and training by industry.
We are pleased to announce the results for the financial industry.

Survey Results Topics

The most common difficulty in creating questions for training was "Assembling training content.
About 30% of training personnel in the financial industry feel that "instructors with specialized knowledge" are a challenge.

<Survey Summary
1. survey method: web-based questionnaire using monitors from General Research Corporation
2. survey target: financial industry training managers among General Research's registered monitors
3. number of valid responses: 207
4. survey dates: September 15, 2022 (Thursday) to September 20, 2022 (Tuesday)

The most common difficulty in creating questions for training was "assembling training content.

A survey of 207 training professionals in the financial industry was conducted.

About 80% of the respondents answered "in-house training (80.2%)" as the training format.

Some excerpts of the content are

Personal information protection (20s / Tokyo)
Importance of compliance (30s / Chiba)
Sales staff training (40s / Kagawa)
Compliance (50s / Osaka)

The training seems to focus on points unique to the industry, such as

Furthermore, it was found that about 60% (60.9%) of the respondents change the content of their training every year, and while more than 80% (80.7%) said that it should be changed every year, about 40% (39.1%) have not been able to do so.

When asked about the difficulties in creating questions for training, the most common response was "Assembling training content (42.0%)," followed by "Devising training content (33.8%)" and "Setting a schedule within a limited training period (30.4%).

We found that they had particular difficulty in assembling and devising training content, as it requires expertise that is unique to the industry.
It seems that it is important how to improve the quality of training in order to incorporate highly specialized knowledge within a limited period of time and have the trainees become immediately effective after training.

About 30% of training personnel in the financial industry feel that "instructors with specialized knowledge" are a challenge.

The most common issue respondents had regarding employee education and training was "Instructors with specialized knowledge (29.5%)," followed by "Introduction of a training system (29.0%)" and "Enhanced teaching materials/training programs (28.0%).

The results show that there is a sense of challenge in introducing specialized instructors and training systems, and that there is a problem of a shortage of human resources.

Specifically.

I feel strongly that there is a lack of follow-up services (20s / Fukuoka Prefecture).
Measurement of training effectiveness (30s / Hyogo Prefecture)
...employees are too busy to spend time on it (40s/Tokyo)
In-house instructors are preferred, but it is difficult to find personnel (50s/Miyagi Prefecture).
Most of them did not set goals because they were too busy when asked to set goals after the training (50s/Tokyo)

They feel that they are facing challenges in this regard.

Finally, we asked about specific things they do to make education and training meaningful.

Questionnaire after the training (40s / Fukuoka Prefecture)
The effect was enhanced by interweaving photo-video (40s / Kanagawa Prefecture).
Feedback after 3 months (50s/Tokyo)

The respondents answered that they were not sure.

In addition to the training time established within the company, the company also provided follow-up services such as surveys and feedback.
It is strictly impossible for trainees to become proficient in financial expertise only during the training period, and the program seems to require a positive attitude from trainees.

Summary】The financial industry faces challenges in balancing work and training and a shortage of instructors with expertise.

We found that about 80% of educational training in the financial industry is conducted in-house.
While more than 80% of the respondents believe that the content of annual training should be changed, about 40% said that they have not been able to change it.

The most common issue in training was "lecturers with specialized knowledge," and some participants expressed a need for external or in-house lecturers who understand the company's training objectives.

In order to incorporate highly specialized knowledge at an early stage, the trainees were given opportunities to review their knowledge by uploading videos to the Internet, and other efforts were made to improve their understanding during the limited time of training.