Reduces operational man-hours and improves operational efficiency.

(Chiyoda-ku, Tokyo; President: Kazuyuki Mizuno; hereinafter referred to as Tokio Marine Dealer) introduced the e-learning system "learningBOX" and reported the following results: a decrease in the number of inquiries to the help desk and a reduction in man-hours required for operation. The company is pleased to report the results of the implementation.

Summary of Tokio Marine Dealer's Case Study

The company's Transportation & Mobility Division provides a wide range of support for companies to build and strengthen their vehicle safety management systems, from legal compliance support to consulting based on research and analysis.

The previous system had some usability issues, with many customers saying that it was difficult to operate, and we decided to take the opportunity of renewing our traffic safety web-based learning service for corporate customers to consider replacing the system.

With the introduction of the "learningBOX" e-learning system, we began to hear comments from customers and within the company that "the simple UI is easy to use" and "operation is easy to understand. In addition, we were able to renew the diagnostic tests that we had been providing for many years as one of our standard products, utilizing the "learningBOX" functionality.

Compared to the previous system, the number of inquiries to the help desk has been reduced by 44%, and the system has also produced results such as reduced operating man-hours, including reduced administrative man-hours and system maintenance burden, reduced costs, and increased number of users.

(*1)
・ Survey targeting the most common inquiry (category) highly relevant to the operation of e-learning systems: "Cannot log in (cannot log in for some reason)
・ The number of cases is based on help desk inquiry records. Figures for FY2022 (April-September) and FY2024 (April-September), when the contrast between the old and new systems is clear, are used for comparison.

The challenges that Tokio Marine Dealers faced and the effects after the introduction of the new system.

Background and issues before introduction

• Taking the opportunity of service renewal, the company was considering replacing a system that had usability and other issues.
• The old system was causing many inquiries about how to operate the system, and also requiring a lot of man-hours to set up, etc.
• The company wanted to renew the diagnostic tests it had been offering for many years as one of its standard products, but there were challenges in balancing quality that would meet customer expectations with development speed and cost.

Decisive factor for introduction

• Cost-effectiveness and, of course, ease of use with a simple UI.
• Where I could sense the corporate attitude of "Let's make a good product" and "Let's accept the voice as one customer" from the beginning.

Effects after introduction

• After replacing the system, the simple UI is easier to use and more cost-effective.
• Improved operational efficiency by reducing the number of customer inquiries and operational man-hours
• A new diagnostic test could be created with the "Diagnostic Test" function within the learningBOX at no additional charge. We would like to continue to try and evolve it to further develop it in the future.

Click here to read the Tokio Marine Dealer's case study article.
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About Tokio Marine Dealer, Inc.

Name】 Tokio Marine Dealey Corporation
Address] 1-5-1 Otemachi, Chiyoda-ku, Tokyo 100-0004, Japan
Otemachi First Square West Tower 23F
President and Representative Director] Kazuyuki Mizuno
[Description]
Various consulting and research services related to risk management
Comprehensive Risk Management Promotion System / Compliance / Corporate Social Responsibility (CSR) / ESG and Sustainability / Corporate Culture and Organizational Culture Reform / Natural Disasters / Quantitative Risk Assessment / Fire and Explosion / Real Estate Risk Solutions / Automobile Accident Reduction, etc.
[URL] https://www.tokio-dr.jp/

Download the learningBOX Case Studies

In addition to the companies introduced here, we have prepared a "Case Study Collection" of examples of companies using learningBOX. Please take a look at the issues that each company faced prior to the introduction of learningBOX, the background of the introduction, and the effects and utilization of learningBOX after the introduction.

To download here